sla skill creates Service Level Agreement definitions (contract_sla). Configure start, stop, and pause conditions, duration, schedule, and workflow targets for any table.SLA
Service Level Agreements with conditions and schedules.
The
| Operation | Description |
|---|---|
| create_sla | Create an SLA definition with conditions, duration, and schedule |
Run
sn ops sla to see the full input schema for each operation.You
Create an SLA for P1 incidents — 1 hour response time, 4 hour resolution.